Resolution Check the software protection platform registry entry The Office application is running in compatibility mode for a different operating system, or the software protection platform registry key was deleted during an update of Windows from version 1909 to any other version. You should repair the Office program by using Control Panel. Microsoft Office cannot verify the license for this product. When you start a Microsoft Office 2016 or 2013 application, such as Outlook, Word, Excel, or PowerPoint, you might receive the following error message: To reset your password, see Reset passwords.For more information about two-factor authentication, see Sign in to your work or school account using your two-factor verification method.
If you use Azure Multi-Factor Authentication, contact your administrator for help.
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